Terms of service

Services

Astria Digital provides Twilio implementation, managed services and optimization. Scope, milestones, gates and fees are defined per engagement in a statement of work. Estimates given before sign-off are indicative, not fixed prices.

Client responsibilities

You provide timely access to the accounts, systems and decision-makers the work depends on, and you own the lawfulness of the messages sent through your systems — consent, opt-out handling, TCPA, 10DLC and local equivalents. We build the controls; you own the campaigns.

Intellectual property

You own your data, your configuration and any custom work delivered under a paid statement of work. Astria Digital retains ownership of its pre-existing frameworks, productized solutions and know-how, and grants a perpetual licence to use them as delivered.

Confidentiality

Each party protects the non-public information of the other with the same care it applies to its own, uses it only for the engagement, and returns or deletes it on request.

Warranties and liability

We perform services with professional skill and care. Third-party platforms are provided as-is under their own terms. Except for confidentiality breaches or wilful misconduct, neither party is liable for indirect or consequential loss, and total liability is capped at the fees paid in the preceding twelve months.

Payments, Overpayments and Credit Notes

Astria Digital invoices clients monthly in accordance with the applicable statement of work or agreed payment terms. All payments against invoices are non-refundable, except as required by applicable law or expressly agreed in writing.

In the event of an overpayment or duplicate payment, the excess amount will not be refunded in cash. Instead, Astria Digital will issue a credit note for the verified excess amount, which will be adjusted against future invoices.

Where no further services or invoices are anticipated, any remaining credit balance may be refunded following verification and settlement of outstanding dues. Credit notes are non-transferable and cannot otherwise be redeemed for cash, except as required by applicable law.

Term and termination

Either party may terminate an engagement with 30 days written notice. You pay for work performed to that date; we hand over documentation, credentials and configuration so the system keeps running.

Governing law

The governing law and venue are stated in the applicable statement of work. Where none is stated, the laws of the State of Maryland, USA apply.